FAQ’s

Still have questions about managed services and what we do? Don’t worry! You’re in the right place. Here are the most commonly asked questions and our answers:

Most Common FAQ’s

If you can’t access your email on file, you can update your email in your Profile Section (back office) by using this video tutorial - http://bit.ly/354IgcM
If you can no longer access the email on file or have forgotten your transaction password, please send documents below with your User ID (and new email you wish to update) to: support@omegapro.world
  • a) Copy of passport / Valid ID (government issued ID)
  • b) Copy of any Utility Bill / Resident Certificate not older than 2 months containing your name and billing address.
  • c) Selfie which clearly shows your face and passport / Valid ID (government issued ID)
Reset your password by clicking - Forgot Password? / Security Question? link on our login page - https://backoffice.omegapro.world/ or access the links below:
Forgot Password - https://www.youtube.com/watch?v=tIF0h_B9Xqo
Security Question - https://www.youtube.com/watch?v=Orszj6oy9EA
Check your Spam Folder if you do not receive an email in your Inbox or contact - support@omegapro.world if you need further assistance.
Account upgrades are usually automatic given the correct amount of purchase. After 24 hours, if package is not upgraded, please send documents below in an email to - accounting@omegapro.world
  • a) Screenshot of your payment(s)
  • b) TX Hash
  • c) Username(s)
  • d) Package(s) you purchased
Please send documents below in an email to - accounting@omegapro.world
  • a) Screenshot of your payment(s)
  • b) TX Hash
  • c) Username(s)
  • d) Package(s) you purchased
Commission are calculated on a weekly basis, from Monday to Sunday and credited to your account according to our Policies.
These are the countries from which an account can not be created: Afghanistan, Belize, Cuba, Iran, Islamic Republic of Iraq, North Korea, USA, South Sudan and Syria. Violation of this rule will result in permanent closing of the account with no possibility of refund.
Please check your Spam filter and settings to allow receiving emails from OmegaPro
A) To check, login to your Back Office then go to Business output > My Matching status for accurate business volume.
B) If calculation / bonus is missing or incorrect, contact - accounting@omegapro.world
  • A) Minimum withdrawal amount is $50 USD
  • B) There is a 5% withdrawal / transfer fee
  • C) Tutorial link for your reference > http://bit.ly/2NzuVCb
  • D) If withdrawal amount is missing or incorrect, write to - accounting@omegapro.world
Withdrawal requests are processed in the order they are received and subject to OmegaPro's withdrawal procedures.
Check on the withdrawal status in your back office by going to Transaction > Withdrawal History. It should show Pending / Approved / Rejected
If withdrawal is missing or incorrect, write to - accounting@omegapro.world
Simply click your profile in the top right hand corner of your back office when logged in. Then you click My Profile > Edit Profile where you can then update information at your convenience.
Changing Affiliate, downlines and or User IDs is not allowed in our system as per our Terms and Conditions, suspicious activities will be reviewed by our Compliance Officer.
You can download the OmegaPro Presentation by logging in to your account and in your Dashboard, you can see the "Resources" tab on the left side menu.
Go to our Social Media Accounts for more information:
Facebook.com/OmegaProOfficial/
Instagram.com/omegapro.official/
Twitter.com/_OmegaPro/
t.me/officialomegapro (Telegram)
OmegaPro charge one time 29$ administration fee for new clients.
Please notice that receiving your OTP (One Time Password) can take up to 2 mins depending on the amount of requests.

OmegaPro LTD does not accept applications from residents of the U.S, Canada, Islamic Republic of Iran and UAE. The information on this site is not directed at residents in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

Risk Warning: Trading Derivatives carries a high level of risk to your capital and you should only trade with money you can afford to lose. Trading Derivatives may not be suitable for all investors, so please ensure that you fully understand the risks involved, and seek independent advice if necessary. A Product Disclosure Statement (PDS) can be obtained on request from our offices and should be considered before entering into a transaction with us.


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